The council may use covid as their defence but this incompetent service operated long before covid hit. Before the events related to this complaint, the Council had accepted a homelessness duty to Ms X and her family due to domestic violence. Call Switchboard on 020 8825 5000. A spokesperson said: … Furthermore, the council paid out £2,125 across seven cases replating to 2019/20 housing complaints which were referred to the Local Government Ombudsman. Not every expression of dissatisfaction will be a complaint. housing benefit; or other matters which are the subject of legal proceedings, such as eviction proceedings. Registered office: Ealing Gateway, 26-30 Uxbridge Road, Ealing, London W5 2AU. A spokesperson for Ealing Council said that Wallis had recently presented to them as being homeless, but that they were not responsible for tenants of housing associations. Total Incompetence, Alive & Thriving within Ealing Council Ealing a council in name only, we have truly gone back to the dark ages where corruption and nepotism rules. Councillors and MPs may bring a formal complaint by acting as their constituent’s advocate. Email Customer Services on customers@ealing.gov.uk. The Council arranged temporary accommodation outside its area, in the area of Authority Z. Complaints handling is available on the Ealing Council website via ‘Customer Support.’ The first step is to call on the complaints line (020) 8825 5000. According to the independent regulatory body, the woman was unable to apply for social housing because Ealing Council failed to consider the complainant and her two daughter's situation as "urgent". The Council’s definition of a complaint is an expression of dissatisfaction about: failure to follow process; failure to follow the Council’s own policy; significant or repeated failure to provide a service; failure to do what we said we would do; failure to respond. Overall, the number of stage one complaints lodged to the council decreased by one per cent when compared with the previous year. Visit Contact Page. 16561R. You must follow the appropriate legal path in such cases and the relevant Officer will advise you as to what this is. Visit Homepage Comments. He said: “As Ms Wallis is currently an A2dominion tenant and is not at risk of eviction, we do not have a legal duty to provide her with housing at this time.” For FREE, no obligation advice… Call our housing advice team on 0800 612 4690, quoting “ Ealing Council ”. Ealing council said it could only afford to deliver a new leisure centre and affordable housing by building homes to sell. If you feel that Ealing Council have ignored your requests to repair your home and that your family’s health is at risk WE CAN HELP. Special Cases What followed was years of official complaints, homelessness applications, six months living in a hotel room and even an eviction. Complaints by Councillors and Members of Parliament. The Housing Ombudsman and Local Government Ombudsman are independent from the Council. VAT number GB 532344176. Challenging a decision made by Council Officers concerning your property The proposed tower has been approved by Ealing council, which praised its efficient use of space. Ealing Council complaints contacts. The complaints policy is intended for individual citizens to seek redress. The complaints process cannot address such matters. Use this comments section to discuss problems you have had with Ealing Council, or how they have handled your complaints. ... in west London despite complaints from residents that the proposal is ... housing … In early 2017 Ms X emailed the Council with an update about her housing situation. Catalyst Housing Limited: Charitable registered society, registered provider of social housing, registered society no. The local authority is Ealing London Borough Council.
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