This flip-flop brand stocks a wide range of colourful and fashionable sandals for men, women and children. How long do I have to return a product? To proceed with the activation of the return, select "Defective Product". HAVAIANAS The Zori, a Japanese sandal, was the source of inspiration for the first Havaianas flip flops created in 1962 in Brazil. You can wear Havaianas wherever you want! Can I open an account if I have placed an order as a guest? • To ensure that you are only purchasing genuine Havaianas products, when purchasing online, watch out for such messages as "cheaper Havaianas" or "discount Havianas": these are counterfeit Havaianas. We will attend you from Monday to Friday from 9 AM to 6 PM GMT+1. Is that possible? Havaianas are arguably the most iconic and loved flip-flop brand in the world, leaning heavily on their Brazilian heritage for marketing themselves as a brand for the fashionable, care-free, sun-loving … To proceed with the return you must enter your customer account, or in the tracking details of your order if you did it as a guest (you will find the details in the confirmation email) and select the product (s) and the reason (s). Our Helpful Customer Service Team Will Be Able To Assist You. Once selected and confirmed, you will receive the label attached to your email address used to place the order. How does one detect counterfeit versions of Havaianas? Havaianas use to be true to size. Either if you are a register user or not, you can go to “My account” and click on “Track your order”. • All the Havaianas products are made or designed in Brazil. You may return any article purchased on www.havaianas-store.com within 30 days from the purchase date. You can wear them with a bikini or with your favourite summer dress. … If the strap is broken you can use glue. Log into your account, go to your orders, select the order and article you wish to return. It has a significant impact on the global economy, costing around 600 000 million US dollars per year and causing the loss of thousands of jobs. Havaianas Australia Official Online Store Quality Guarantee. Yes, you may open an account after having placed an order as a guest. If you do not receive the label please contact. No problem, send an email to our Customer Service Team with your request. To check the details of an order, log into your account and go to the "My Orders" section. Havaianas Australia Official Online Store. Havaianas significa "havaianas" em português. Select how you want to return the product. • Genuine products are never available with street vendors, on markets or at non-authorised sales points. No, it's not compulsory. • The products must not have been used and must have all the original labels. You can get in touch with us via telephone or via the online form. I would like to purchase new straps. Havaianas Australia Official Online Store Customer Service. Something you “are”: biometric identification using your eyes, your face, your fingerprint, your voice, etc. Havaianas are arguably the most iconic and loved flip-flop brand in the world, leaning heavily on their Brazilian heritage for marketing themselves as a brand for the fashionable, care-free, sun-loving … Please turn it on so that you can experience the full capabilities of this site. Given the varied scenarios that exist, the objective of the new PSD2 directive that comes into effect on 01/01/2021 is simply to reinforce the safety mechanisms for online businesses in order to guarantee that the person making a purchase is indeed the owner of the bank card. What size is Havaianas large? Check the Size Guide of the different Havaianas products: flip-flops, espadrilles, etc. It may take up to 15 days for the money to reach your account, depending on your bank and the payment method used. Customer Service. • You can keep the details of your credit card for future purchases, saving you the bother of having to enter them every time you make a new purchase. You can identify fake Havaianas Slippers by: • To ensure that you are only purchasing genuine Havaianas products, when purchasing online, watch out for such messages as "cheaper Havaianas" or "discount Havaianas": these are counterfeit Havaianas. Hi I am very dissapointed in the service i received from Havaianas Cavendish store.I spoke to Jodie regarding a girls slipper that broke after my daughter wore it for a month,when returning the slipper of … Please check the Havaianas size chart to find your perfect match. If you do not receive the label please contact Customer Service… How can I close my account or unsubscribe from the Newsletter. Free shipping BOTH ways on shoes, clothing, and more! They are perfect for the beach and also for the city. • Return to the shop. 2. You can take the printed e-ticket with you or show it on the screen of your mobile device. • You will be able to save various credit card details. To proceed with the return you must enter your customer account, or in the tracking details of your order if you did it as a guest (you will find the details in the confirmation email) and select the product (s) and the reason (s). We accept Visa, Master Card, American Express and PayPal. PORTUGAL ALPA Portugal Avd. Our shoes size guide and apparel size chart should help you to find your right size. Then you should introduce the required information (order number, email and postal code). Something you have: a mobile, an ID card, a bank card, etc. Shop The Latest Range Of Women's, Men's and Kid's Thongs. 3. Is it necessary to register to place an order? You will find your size on the following size chart, here. • You will be able to create a wish list to keep tabs on your favourite products. Our Customer Service team … The texture of Havaianas ́rubber soles are like rice grains, one of the many details that make Havaianas unmistakable. • Customised products cannot be returned. • For hygienic reasons, we will only accept return of swimwear unworn and with the hygiene strip. Our Customer … Havaianas use to be true to size. • You will be able to easily check your orders at any time from your account. So if the product is not made or designed in Brazil and indicated as such on the labelling, it may be a counterfeit product. If you come from Greece, Cyprus, Malta or Poland and you want to return your products, please contact our Customer Service area. No, Havaianas sunglasses are not polarized. The texture of Havaianas ́rubber soles are like rice grains, one of the many details that make Havaianas unmistakable. We will be glad to help you! You can create an account in our online store, here. Do not put them in a washing machine: it may damage the sandals and soles. Normally orders sent to countries in the European Union will be delivered within 4-7 working days. SHIPPING INFO:  Orders are NOT subject to custom fees. Havaianas é uma marca original de chinelos criada em 1962. One Havaianas factory is located in Campina Grande, the second most populous city in the state of Paraiba, with approximately 385,000 inhabitants, and a second … O que é a Havaianas? For a limited time only, receive … The refund will include the amount of the shipping costs of the order. We Stand By The Quality Of Our Products & Offer 6 Month Warranty On All Havaianas Purchases From Our Online Store Or From Any Of Our … Our customer support schedule for the 24th and 31st December are from 09:00 to 16:00 GMT+1.*. Ordered flip flops over 2 weeks ago. Customer service is a joke. This Brazilian brand continues to make waves in South Africa. Havaianas footwear is made according to high quality standards and does not compare to the poor make of non-authentic merchandise. Call us to any of our local telephone numbers or contact us through our online contact form and we will respond you as soon as possible. Corporate Events: If you are interested in including Havaianas … Customer Service & Marketing: info@havaianas.com. Paid £30 and now I don't even have the havaianas, as they have been back with zero grey for 2 weeks. Orders sent to countries in the European Union will be delivered within 4-7 working days. Something you know: a PIN, a password, an answer to a question, etc. • Havaianas are made according to a patented formula that is made up of a mixture of rubber – they don't smell, they don't lose their shape and are breathable – counterfeit products are recognisable because there are badly made. Unfortunately Havaianas Australia have declined to comment, however they did want to reiterate that they are confident in their customer service and the six-month replacement warranty on … After I returned the items which is not free by the way, still 50 days without a refund. You can place an order as a guest, but remember that you will not benefit from the advantages that having an account would give you, such as keeping your addresses, your credit card details, etc. E-mails … If you believe you have purchased a counterfeit Havaianas product, please let us know at the following email address: hello@havaianas-store.com. If you buy online in Europe anywhere other than Italy you will be expected to pay £6.95 … A textura das solas de borracha das Havaianas lembra grãos de arroz, um dos muitos detalhes que tornam as Havaianas inconfundíveis. Shocking Customer Service. If you do not receive the label please contact Customer Service. How will I know that Havaianas is original? Enjoy free standard shipping with any order on us.havaianas.com for US orders only by choosing ‘standard shipping’ option at checkout (delivery in 6-9 business days). 3 calls and 3 emails later and I’m still waiting for my refund. CONTACT US Our Customer Service is at your complete disposal for any questions or concerns you may have. You can leave the order at the most convenient point of those offered by operating companies. Once done, the available options will be displayed. Customer Service … Contact details of Customer department at Havaianas UK. Let us help you. The secrecy of rubber composition of their exceptionally flexible soles guarantees their international success for more than forty years. Our Customer Service is at your complete disposal for any questions or concerns you may have. We operate under a good faith policy where faulty claims acceptance is made upon … When will the refund be made? .jpg, .jpeg and .png files type are allowed. The refund will be made once the product arrives at our warehouse and we verify that it has been returned in accordance with our Return Policy. Enjoy Fast Delivery, Free Shipping Over $55 & 6 Month Warranty On All Online Purchases! Your browser's Javascript functionality is turned off. You must go with the product to one of the shops that offers this service and show the electronic ticket that we sent you by email and that you can download from your personal account. If you normally do your purchasing online, you will have noticed that there are several ways to pay. To make changes to an order once it has been placed, get in touch with the Havaianas Customer Services. Havaianas review from London, England rated 1.0/5.0 with 1 Comment: Dreadful customer service at Stratford Westfield havianas kiosk. Worst customer service and website… Worst customer service and website ever. What should I do if I receive a defective product? FILTER BY LOCATION Select Area Metro Manila Luzon Visayas Mindanao All City/Provinces Makati City Quezon City Las Pinas Dasmarinas Marikina City San Fernando City Sta. Enjoy free standard shipping with any order on us.havaianas.com for US orders only by choosing ‘standard shipping’ option at checkout (delivery in 6-9 business days). In terms of Corporate Social Responsibility, what initiatives and actions has Havaianas taken? Customer service line is awful and there is no customer service … Havaianas are especially comfortable because they are made of rubber and they are lightweight, durable, heat - resistant and non-slippery. Our Customer Service is at your complete disposal for any questions or concerns you may have. The order is processed automatically and we cannot guarantee that changes will be possible to orders that have already been paid for and registered in our system. Vous pouvez personnaliser vos articles Havaianas avec des pin’s en vous rendant dans une de nos boutiques. The original products are manufactured following a specific rubber formula which guarantees a high level of comfort and safety. CUSTOMER SERVICE Contact Us: Ordering By Phone Call toll free 1-800-588-4116 Hours of Operation: Monday through Thursday: 9AM to 5PM Eastern Time. We will answer your questions. Tried to exchange flip flops for the correct size. You should choose a 17/18 size for a 1 year old baby. Havaianas has always carried out an anti-counterfeit policy since its beginnings in 1962, when it made the very first pair of Havaianas flip-flops. Nós pronunciamos Havaianas … Please e-mail Customer Service any time at info@havaianas.com please allow 24-48 business hours for respond) or call 1-877-200-2414 (Mon -Sat 8am-9pm EST) HAVAIANAS 60-DAY SATISFACTION … If you placed the order as a guest, you will need to request the return here. Peut-on personnaliser ses articles Havaianas ? Havaianas is the Original flip-flops brand since 1962. Do You Have Any Questions Or Concerns? Havaianas has not changed the sizing but it may vary depending on the model. Cost: € 4.90. • Havaianas are made according to a patented formula that is made up of a mixture of rubber – they don't smell, they don't lose their shape and are breathable – counterfeit products are recognisable because they are badly made. For a limited time only, receive … • You will have access to special and exclusive offers that are only available to account holders. Sizing of Havaianas in the UK is (or not) different to sizing in Brasil. We will ask you to attach photos of the product so that our Customer Service team can verify the defect. Please check your SPAM folder before contacting us. You will receive the refund once the quality team has authorised the return. With this in mind, we have already upgraded to comply with the new European regulations for PSD2 online payments. Safe shopping at Havaianas Havaianas are arguably the most iconic and loved flip-flop brand in the world, leaning heavily on their Brazilian heritage for marketing themselves as a brand for the fashionable, care-free, sun-loving … Just remember that any orders placed as a guest will not show if you create your account after placing the order. We will attend you from Monday to Friday from 9 AM to 6 PM GMT+1. Please note that if the return is made within the first 15 days, you will be refunded the full amount minus the return costs. If you want to store your Havaianas in the closet , we recommend you to interlace your Havaianas in order to avoid twisted straps. There isn't a clear answer to this question, as the useful life of a pair of Havaianas depends on several factors, such as frequency of use, type of use, type of ground and maintenance of the product. Created with Sketch. How will we do this? Rosa Mandaluyong City … Counterfeiting is illegal. We collaborate with the Institute for Ecological Research of Brazil (Instituto de Investigación Ecológica de Brasil: IPÊ) and Conservation International. All fields marked with the symbol * (asterisk) are mandatory. This will translate mainly as payments being confirmed using at least 2 out of the 3 following possible forms: 1. They never left the warehouse. What is the difference between Havaianas Slim and regular? This service is free of charge. If you take care of your Havaianas, they will last for long. The refund will be made in the same form of payment that you used for your purchase. Havaianas review rated 1.4/5.0: Customer service at Havaianas sub zero compared to other leading brands. You can contact the customer service representative of Havaianas calling Havaianas's helpline phone numbers. SHIPPING INFO: Orders are NOT subject to custom fees . And medium? Havaianas Slim is one of our most famous models for women!! Maximum allowed size for uploaded files is 3Mb. You can contact us at dataprotection@alpargatas.com and note in the Subject “Close Account”, Unsubscribe from Newsletter” or “Close Account and Unsubscribe from Newsletter”. If you carried out the order as a guest, you will be able to follow your order here. At Havaianas we constantly adapt our payment portals to ensure they feature the tightest safety sytems for our clients. By using reinforced client authentication or double factor authentication whenever you pay online, where your smartphone will be indispensible. Havaianas means "hawaians" in portuguese. We will attend to your queries from Monday to Friday 9 AM to 4 PM. Poor Quality and Bad customer service from Havaianas Cape Town I would just like to express my disappointment in the customer service I received about the bad quality of your flip-flops. Click on the order number or on SEE ORDER to check the details of the order. If you buy a pair in such a place, it's more than likely to be an imitation product. Whenever you request a return, you must consider the following: • The deadline for returning purchased products is 30 days. Free shipping if you spend over £40. Havaianas is the Original flip-flops brand since 1962. If you choose your right size, they shouldn't come small. SHIPPING INFO:  Orders are NOT subject to custom fees. We stand by the quality of our product and as such offer a 6 month replacement warranty on all Havaianas. I have been able to read and understand the information on the use of my personal data explained in the. It's a feminine model with a thinner strap and sole. Send inquiries (Customer Service… You can also open an account during the purchasing process, when you complete your order. Havaianas Slim have slightly thinner straps and narrower soles in comparison to other regular Havaianas models. We thank you for your help as this will help us take legal action against counterfeiters, with a view to protecting the interest of Havaianas customers. Friday: 8AM to 4PM Eastern Time. You just need to be sure of choosing your right size. Havaianas are produced in Brazil. 365-day return policy, over 1000 brands, 24/7 friendly Customer Service. There are several options: • Return at a delivery point through the parcel companies available in your country. 2. Oui ! • The real Havaianas are never available with street vendors, on markets or at non-authorised sales points. do Forte nº 8, Piso 2 - Fracçâo Q1, Edificio Pujol - 2790-072 Carnaxide Portugal If you place an order as a guest, you will also be able to open an account during the purchasing process. 1. What size is 41 42 in Havaianas in Australia? You can find more information here. If you buy a pair in such a place, it's more than likely to be an imitation product. Use a soft sponge (nonabrasive) to wash them then rinse them. You can leave the order at the most convenient point of those offered by operating companies. Customer service is a joke, they don't care at all. Click on the following link to find our telephone numbers and online contact form. Institute for Ecological Research of Brazil (. In Havaianas we don't have large or medium size, we just have the standard numerical sizing. We will answer your questions Monday to Friday from 9 a.m. to 6 p.m. •  Identify original Havaianas vs. fake by looking for the authenticity logo on any Havaianas product you purchase! We pronounce Havaianas as /AVAIANAS. • Always look for the authenticity logo on any Havaianas product you purchase! Sur la boutique en ligne, vous ne pourrez personnaliser que les articles achetés dans le cadre de commandes spéciales pour les mariages où vous pourrez alors choisir le modèle de pin’s. Once done, the available options will be displayed. … Please be careful because Havaianas counterfeit products do not meet these health and safety standards, they may cause rashes or other serious skin irritation when wearing them. You just need to be sure of choosing your right size. 1-800-927-7671 If you are unsure of their origin, please contact us and we will be happy to tell you whether the store you went to is a recognised retailer. Please turn it on so that you can experience the full capabilities of this site. Wholesale Accounts: wholesale@havaianasus.com For wholesale inquiries please call: 1 (646) 854-6094. Some online businesses only ask you for your bank card details and the CVV code, others ask for your details and send you a code on your mobile phone, and others directly remember all your details so you can do all your purchases in one click. Don't waste your time or money. How can I return a product? The name Havaianas comes from Hawaii. Once selected and confirmed, you will receive the label attached to your email address used to place the order. Our Customer Service team will close on weekends. Soak your Havaianas in water and soap for a few minutes. Your browser's Javascript functionality is turned off. Contact Us If you need help with anything, drop us a line at info@shophavaianas.ph or fill out the web form on the right. Despite our dedicated efforts to fight this global problem, please bear in mind that there are Havaianas counterfeit products that are being offered to clients, often on websites and especially auction sites. If you do not have an account, please contact our Customer Service area. To return a defective product you must log in to your account, access your orders, select the order and the item you wish to return. • You will be able to create and save all the shipping addresses you wish. We're sorry but we do not sell straps separately. You may reach us from Monday to Friday, 9 a.m. to 5 p.m. We'll make sure to get …
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