We acknowledge Aboriginal people as Australia’s first peoples and as the traditional owners and custodians of the land on which we work and live. The purpose of this Policy is to establish a framework for Council to manage payments and communicate with property owners who have unpaid Rates accounts or who are identified as experiencing financial hardship. Property owners who fail to respond to the solicitor’s Letter of Demand or Letter of Demand Reminder will be referred for the commencement of legal proceedings by Council’s debt collection agency. A deferment of Rates, is for a maximum of three years and cannot be applied for more than once. Rates Financial Hardship Policy is reviewed annually to ensure that it is as accessible and fair as practicable. ... Whitehorse City Council, PO Box 14818, Melbourne VIC 8001. Financial hardship. The FCRC can help affected persons find a financial counsellor – please visit www.fcrc.org.au for more information.The National Debt Helpline is a not-for-profit service that helps people in Australia tackle their debt problems. If the property owner is unable to make a regular repayment arrangement their application should be assessed under the financial hardship provisions in this policy. View these prices, or l earn about the Waterways and Drainage Charge and how it funds a range of programs to protect and improve the health of our rivers and creeks, regional drainage services, flood protection and flood warning systems. If on receipt of the Deferral Application Form, the CFO determines that a failure to defer would: The Council Officer will ensure that its contracted Debt Collection Agency is notified that action is deferred on a property the subject of this paragraph. Determination on applications to defer rates and charges or for waiver or write-off of interest, legal charges and the waiver of rates and charges will be subject to approval by: Determination on applications for waiver or write-off of “one off” interest and legal charges due to administrative error will be subject to approval by: A deferral of rates and charges may be considered by Council where the applicant can provide supporting documentation of the following. Any waiver is a one off wavier in response to circumstances at the time, those that have been assessed for a successful waiver are ineligible to reapply in the future for further waivers. COVID-19 Financial Hardship COVID-19 Financial Hardship Policy. Eligibility Is in receipt of a Commonwealth Centrelink aged pension payment, a veteran’s pension as a war widow, because they are totally or permanently impaired, or they are subject to an extreme disability adjustment evidenced by: They can provide evidence of genuine financial hardship as certified by an assessment carried out by an independent financial counsellor; cause serious Financial Hardship to the Property Owner; and. 2.0 Principles for hardship policy • Early identification - successful financial hardship programs have good identification and communication strategies, including proactive material on council websites and rates notices. Where financial hardship cannot be established, Council may avail itself of the collection options under Sections 180 and 181 of the Local Government Act 1989 (the Act), to recover overdue amounts. (03) 9705 5200 In particular, the policy applies to those property owners who have been identified, either by themselves, Council Officers or by an independent accredited financial counsellor, as having the intention to pay their rates, but who does not have the financial capacity to make the required payments. The current annual due date is: 15 February. If you have difficulty in meeting your rates payments, please contact us to make an arrangement or discuss a financial assistance policy. ATTENTION: *DEA and FBI receive danger pay and adjusted post differential at additional locations listed in footnote "u". Accounts on Arrangement will continue to accrue interest on overdue amounts. Council has implemented a Rates and Charges Financial Hardship Policy for ratepayers suffering financial hardship in accordance with sections 171A and 172 of the Local Government Act 1989. is a postponement of payment, in whole or in part, and can be for a specified period and subject to any conditions determined by Council. In accordance with the Local Government Act 1989, Council levies Rates and Charges on rateable land to provide for services to the community. Sections 170 and 171 of the Local Government Act 1989 sets out the circumstances in which a Council may consider an application for deferment or waiver of rates, charges and penalty Interest. Payments are deducted from a nominated bank account. At a Special Meeting of the Council on 27 March, it was resolved to provide additional assistance to any ratepayer impacted by Covid-19 and experiencing hardship and difficulty with paying rates and/or other charges. The first step is for a … Hold on Interest Our aim is to provide assistance to ratepayers through the COVID-19 event without creating additional financial stress when the pandemic has been resolved. The policy provides a greater understanding of financial hardship, which effectively manages Councils financial hardship for property owners and will result in improved customer satisfaction and a reduction in debt collection expenses. Except for the most exceptional circumstances, Council will not waive any Rates but rather will encourage the person to enter into a Payment Arrangement under Section 5.3 of this Policy, or where the person meets the criteria for Deferment of Rates under section 5.8, to defer the Rates. The Policy aims to provide support through the payment of rates to individuals and businesses who have been impacted financially. Consideration of a waiver under this section will only be considered after an initial deferment of rates has been granted. Press the down arrow key to interact with the calendar and Summons of Oral Examination (property owner is interviewed by the Clerk of Courts regarding their financial situation and intentions in relation to repaying the debt). This policy sets out the processes for the Council to collect Rates on Rated Property, in particular where property owners are subject to some sort of financial difficulty. The purpose of this policy is to provide a framework for financial relief to individuals and business who need assistance due to financial hardship so that all applications are treated consistently, sensitively and confidentially while ensuring that other ratepayers are not disadvantaged by the granting of inappropriate relief. Rates are a high priority debt, so get started quickly. Rates that accrue during the interim period must also be paid by the extended payment date. Find out how the COVIDSafe Summer restrictions are impacting our services. The identification of genuine financial hardship can be determined by: Where an assessment takes place to determine a customer’s eligibility to relief under this policy, judgement is required by Council when deeming whether a property owner is experiencing genuine financial hardship rather than simply seeking to defer payment. Alternatively you may contact Customer Service on 9705 5200. To support our community during the COVID-19 pandemic, Council has developed a COVID-19 Financial Hardship Policy (the Policy). Ratepayers in financial hardship will be able to defer rate payments for more than 15 months with no interest charges for late or non-payment until 30 June 2021. Common causes of hardship may include, but are not limited to: is the registered proprietor of Rated property within the municipality, who is legally responsible to pay Rates under section 156 of the Local Government Act 1989 (Vic). If the first instalment was not paid by the due date, the Property Owner will be deemed to be paying the full sum due by 15 February and Interest will be levied and payable, as if the Property Owner was paying by instalments and has missed the relevant instalment or instalments, and continues until the Rates are paid in full. Waiver under “one off” interest waiver application - property owners may apply for Council to waive interest that has been charged in the current financial year where the debt has been paid in full on a “one off” basis where a waiver has not previously been granted. A summons (complaint) will be issued to those property owners who have an amount outstanding of $1000 or more as the costs of legal action (as set by the Magistrate’s Court) are significant and are charged to the property owners. 115 Civic Parade Altona, Victoria, 3018 Australia. To complete a financial hardship application, you must be listed on the rates notice for the property, or be authorised to pay rates or discuss the property. A payment arrangement can be made at any time but are subject to the following conditions: Council will be flexible regarding the type of arrangement entered into, to best suit the property owner’s circumstance. Financial hardship involves an inability of the property owner to meet their commitments (bills), rather than an unwillingness to do so. Level 4: Food safety. This covers any remaining balance of rat… This Policy must be read in conjunction with these sections, and does not take precedence over them. Deferred rates are a charge on the property and will continue to accrue interest until the account is paid in full. COVID-19 Changes: The pandemic may mean there are more flexible repayment arrangement available for people in financial difficulty. It sets out the process to be adopted where a property owner asserts they are unable to make payment of rates. Waiver for Administrative Reason/Error – property owners may have the penalty interest waived in the event of an administrative issue, error or omissions which cause or significantly contributed to the failure to pay rates in a timely manner. Customer hardship can arise from a variety of situations. Monash Council is working to help ratepayers who are experiencing difficulties due to the Coronavirus /COVID-19 pandemicas it impacts lives and businesses. While all property owners receive the direct benefit provided through the payment of rates and charges, it is important that Council has a mechanism to consider the needs of property owners who are suffering genuine financial hardship.
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